Damage and disputes FAQ Central Ohio lawn care.

Call or text right away. We document, photograph, and either repair it ourselves if it is something a crew can fix the same day, or we route it through our insurance for anything structural. We have never refused to make good on damage we caused.

Sprinkler heads happen when they are installed too high or are not visible in tall grass. We flag the spot, document, and we either replace the head ourselves or work with your irrigation tech to get it back in service. Cost of the head and labor is on us if our equipment caused it.

We pay to replace or repair at the original value. If it was a one-of-a-kind item we ask that you let us know it is on the property before the first mow so we can mark it and trim around it carefully. Antique or sentimental items should be moved off the lawn before service.

Text or call Tim directly at 614-425-9789. Photos of the damage and the timing help. We will respond same day, walk through what happened, and have a fix or a check in motion within a week for anything reasonable. No multi-step claim portal — owner-operated means the owner handles it.

We follow standard operating procedure to scout the lawn before mowing and pick up obvious debris. If something hidden in tall grass kicks out and breaks a window or scratches a car, that is what insurance is for, and we file the claim. Keeping toys and sticks off the lawn on mow day helps.

Our general liability policy carries standard contractor limits — exact figures are on the COI when you request it. We have never had a claim large enough to test the cap. Day-to-day damage on residential routes is handled out of pocket because it is faster than running it through insurance.