Property access FAQ Central Ohio lawn care.

No. The vast majority of our weekly customers are at work when we show up. We have your address, your gate code if needed, and the route. You come home to a finished lawn.

Best option is a combination lock on the gate with the code shared in writing. If you prefer a key, we can hold one but we ask that it be tagged with the property address (not your name) so it is anonymous if lost. Padlock keys for commercial gates work the same way.

Tell us up front. We can mow with a friendly dog in the yard, but we need to know temperament and any quirks before the first visit. For dogs we cannot mow around, we ask that they be inside on the mow day — the schedule is consistent specifically so you can plan that.

Yes. Every gate we open gets closed and re-latched before we leave. For combination locks, we spin the dial. For padlock keys, we lock and verify before we pull off the property.

We attempt to call or text on the spot. If we cannot reach you, we mow what we can access and either skip the gated section or come back the next available day at no extra charge. We never climb a fence or force entry.

We do not. The mower will run over it if it is in the path, which makes a mess and dulls the blade. Picking up the yard before the mow day keeps the cut clean and the equipment in shape.